People Skills for Quality Service and Support |
Search:
People Skills for Quality Service and Support
£220.00
This half day course is designed to teach you to see and understand your customers as never before. Successfully working with your clients, either pre or post sales, is a key part of customer management. During the course you will learn how to:
-
Build excellent customer relationships
-
Read your customer's body language
-
Overcome potential conflict situations
-
The ultimate technique to overcome objections
-
Deploy powerful embedded (hidden) service/support messages
Prices are per person for classes upto a maximum of 12 people; please contact Open Insight for pricing on larger groups.
Please note pricing does not include VAT.
|
