Top Level > Personal Development > People Skills for Business Success
People Skills for Quality Service and Support
£220.00
This half day course is designed to teach you to see and understand your customers as never before. Successfully working with your clients, either pre or post sales, is a key part of customer management. During the course you will learn how to:
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Build excellent customer relationships
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Read your customer's body language
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Overcome potential conflict situations
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The ultimate technique to overcome objections
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Deploy powerful embedded (hidden) service/support messages
Prices are per person for classes upto a maximum of 12 people; please contact Open Insight for pricing on larger groups.
Please note pricing does not include VAT.